Zomato working on AI-based features to enhance customer experience
Food made by humans, deliver by humans (soon may be by drones) and customer care/experience by AI. Yes this is going to be a reality. Zomato, the renowned food and grocery delivery platform, has joined the trend of companies embracing generative artificial intelligence (AI) to enhance their customer experience. With plans to hire experts in machine learning, data science, and natural language processing, Zomato aims to develop AI-based products that integrate into various customer-facing features and backend tools. By leveraging generative AI, Zomato intends to handle increasing loads more efficiently and effectively, ultimately improving its services.